Returns Policy
You have the right to return the products you have purchased, without having to tell us the reason why you wish to return the products, within a period of 14 working days from the date you receive the products. In this case, you only bear the direct cost of returning the products and the cost of the original shipment.
Returns are only accepted if the products you wish to return are in the same condition in which you received them, i.e. unsealed or tampered with, together with the retail receipt or invoice.
To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products sold and the intactness of their packaging, in order to identify any obvious defects (e.g. wrong item, etc.).
In case you want to return the products you bought, please inform us immediately by email, or by phone at 2103315000 Monday-Friday 09:00-17:00.
In the event of a return of the products and depending on the way you chose to pay for your order and the way they will be returned, your refund will be completed within 7 days from the date we receive the products.
GREECE
Change with another product:
If the product you ordered is not satisfactory, we will change the product only after consultation, either by phone at 2103315000 Monday-Friday 09:00-17:00, or by email at
info@greek-shop.eu return costs are borne by you.
For Greece, the exchange costs are determined based on the volumetric weight of the shipping package (according to the courier company).
In the event of an error by the company in sending the product or a defective product, the shipping costs are borne by the company.
You can make your return with any other courier company at your own risk and charge.
ATTENTION : Until the product reaches us it is your responsibility, therefore it is important to take care of its safe transport to avoid any damage or loss and therefore inability to return it.
money return
If you want a refund all you have to do is call us on 2103315000 Monday-Friday 09:00-17:00, or via email at info@greek-shop.eu to inform us of your return. You can return the product within 14 calendar days from the date of receipt. Return costs are borne by you alone. Refunds are made for the value of the products, and shipping costs are not refunded within 14 days
Very important to know about returns:
In order for the return to be accepted, the product must be in perfect condition and nothing is missing from its packaging (tags, etc.) and the proof of purchase must be included in the package.
Until the product reaches us it is your responsibility, so it is important to take care of its safe transport to avoid any damage and therefore inability to return it.
Attention : In the unfortunate event that the product reaches you damaged, please inform our company immediately.
Non-returnable products:
For reasons of hygiene, products or clothing accessories such as eyeglasses and sunglasses, bracelets, pendants, underwear of all kinds, corsets, socks, tights, shorts, as well as other personal care & hygiene items such as shavers, hair clippers, epilators, are not returned or exchanged. creams, lotions, cosmetics, perfumes, massage devices, slimming belts, hearing aids etc. if unsealed or used.
Discounted products, promotional products as well as special discounted products (Black Friday / Cyber Monday) are not returned but exchanged for products of equal or greater value, the difference being charged to the consumer.
CAUTION . We do not accept returns (for cancellation) of products that have been made to order, or the product has been special ordered by a partner for its availability.
Conditions
You have the right to return the products you have purchased without having to tell us the reason why you wish to return them, within a period of 14 calendar days from the date of receipt.
A necessary condition is that the product is in its original packaging and in the same excellent condition, i.e. that it has not suffered wear or damage, in which you received it. The acceptance or non-acceptance of the return will be done after a quality check by our company and the condition of the returned product has been assessed.
The product return must include the retail receipt and the product's special markings.
The acceptance or non-acceptance of the return will be done after a quality check by our company and the condition of the returned product has been assessed.
To avoid any inconvenience, we recommend that when receiving the parcel from the courier company, you look on the outside of the parcel for any alterations or obvious defects inside it and on our products, in order to take the necessary responsibilities immediately. In the event that a product is returned and after our own quality control is found to be defective, we must contact you to resolve the issue.
Attention : In the unfortunate event that the product reaches you damaged, please inform our company.
